To place an order, please contact your distributor.

For distributors:  All orders must be received in writing via email or fax. Phone orders cannot be accepted. For accurate service, please include the following on your purchase order:

• Item number, style, color, quantity and pricing
• Requested in-hands date (if applicable)
• Imprint color, size and position
• Ship to address and method

Artwork sent must reference your purchase order number. Unless otherwise noted, the imprint will be centered within the printable area of the bag; due to bag construction this printable area may not be the exact center of the bag.

IMPORTANT: Please include PO # in email subject line  

Every custom printed order is acknowledged in writing.  Please re-view this acknowledgement carefully and contact us immediately with discrepancies. If acknowledgement is not received within two days, please call to verify.  Any changes made after order acknowledgement must be confirmed in writing and may incur additional charges and/or production time.

Production scheduling begins ONLY after receipt of FINAL approval of your artwork and credit terms. Production time does not include delivery time.

Rush services are available for in-stock short run orders as follows:

For new accounts, a new customer application must accompany your order. All new customers are pre-paid. Orders will not ship without credit approval or pre-payment. We accept Visa, MasterCard and Discover. Deposit may also be required on large quantity import products, whether or not dates are maintained.

F.O.B. POINT for DOMESTIC orders based on ship-to location:

F.O.B. Brea, CA, 92821: Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington and Wyoming.

F.O.B. Portland, TN, 37148: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, West Virginia and Wisconsin.

F.O.B. POINT for OVERSEAS orders: F.O.B. Brea, CA, 92821.

METHOD OF SHIPPING: UPS Ground or Common Carrier. If applicable, please specify in-hands date deadline and requested shipping method on purchase order. As it is common to ship early, PWS reserves the right to determine the appropriate shipping method to meet your deadline.

SHIPPING WEIGHT: Case weights listed in our catalog are approximate. PWS cannot be responsible for differences in actual freight versus quoted freight charges.

SPECIAL FREIGHT FEES: Inside delivery, residential, redelivery, COD, international, Alaska, Hawaii and Puerto Rico incur additional shipping fees. PWS reserves the right to submit supplemental invoices after the original invoice has been issued. Freight and duty must be charged on your freight account.

DROP/SPLIT SHIPMENTS: $10.00 per destination on shipments going to more than one location. Drop shipments may not be available on all items. Maximum 10 locations. For 10+ locations, please call for quote.

HANDLING FEE: $2.00 per order.

RE-BOXING: $7.50 per box, not available on all items.

SPECIAL PACKAGING, TAGGING, INSERTS: Call for quote.

All changes must be in writing via e-mail or fax. Any changes in shipping must be made 5 days prior to ship date.

All cancellations must be e-mailed or faxed.  All cancellations requested after order acknowledgement will incur minimum $20.00, plus charges for the work completed at the time of cancellation, including artwork, set-up, plates, material and labor costs.  Artwork review time incurred on custom products will incur a graphic charge.

Only unimprinted bags may be returned for credit. PWS must be notified within 30 days.  Please contact us for a Return Merchandise Authorization number. A 20% restocking fee applies as well as all original freight and return freight charges.

Claims must be settled within 30 days of invoice date.  Once ship-ments are picked up, the carrier assumes full responsibility for delivery of the order.  If shipment arrives damaged or delayed, all claims must be filed with carrier. 

 

INK AND FOIL PLATE CHARGES: A one-time plate charge per color is required on all new orders or on repeats orders with art changes.  Plates are then stored for a period of 3 years. Within those 3 years there are no plate charges applied on exact reorders for ink imprinted or foil imprinted orders.

• Foil Hot Stamp Plate: CLICK HERE
• Flexographic Ink Plate: CLICK HERE

SILKSCREEN CHARGES: CLICK HERE
 

DIGITAL PROOFS/VIEWING FILES: First digital proof/viewing file and 1 revision is free. Each additional viewing file requested will incur an $15.00 charge.

PRE-PRODUCTION PROOFS (STOCK ITEMS):

• Hot Stamping: $60.00 + applicable plate and art charges. 
• Ink Printing: $60.00 + applicable plate and art charges.
• Silkscreen: $60.00 + applicable art charges.
• Color Magic: $99.00 + applicable art charges.

VIRTUAL SAMPLE CHARGES: All virtual requests are subject to review when determining applicable charges. Typically, simplevirtuals are free and the turnaround time is 1-2 days. For complex virtuals the turnaround time is 2-3 days. Cost, if any, depends on level of complexity of the request. Multiple revision request for virtuals will incur additional charges determined on a per job basis. A virtual sample is not equivalent to a proof.

Typesetting services are available for a $16.00 charge. First digital proof/viewing file and 1 revision is free. Each additional revision’s viewing file requested will incur an $8.00 charge.